Managing People For Excellent Performance

Managing People For Excellent Performance

The Acacia Hotel, Jakarta | Wednesday, 24-06-2009 until Thursday, 25-06-2009   | Rp 2.500.000,-

Seminar/Training Description :

Achieving Goals and Objectives through other people is the key to successful management. To reach this goal, Managers and Supervisors must be able to motivate, coach and lead their subordinates, boost team morale, resolve team conflicts and to provide a supportive environment.

At this intensive two-day training, you will have a better understanding of yourself and the dynamics involved in interpersonal working relationship. You will learn and practice the skills that can increase your personal effectiveness as a Manager or  Supervisor and leading the team to achieve excellent performance.  The delivery of this training will be in Bahasa Indonesia

Objectives :

At the completion of this program, the participants will :

• understand the role and benefit of a good teamwork in a company

• increase their understanding of how to manage people effectively

• understand to translate the company’s vision, mission and values into action

• understand to use leadership strategies to increase the productivity of their team and subordinates

• develop specific skills that will help them match their leadership style to the needs of their team and subordinates and demand of any situation

• learn how to develop and apply coaching, mentoring, counseling and feedback approaches

• understand how to manage conflict in the workplace

Who Should Attend? :

• Managers, Assistant Managers and Supervisors

Outline :

Introduction and Background

• Training objectives

• Expectation of participants

• Introduction to managing people

Translating Into Action

• Company’s vision and mission

• Company’s core values

• Applying them to company’s code of ethics

Service Excellence Paradigm

• Service characteristics

• Consumer behavior in service industry

• Service providing quality

• Build customer relationship

• Service excellence techniques

Effective Leadership

• The roles and traits of leaders

• The behavior of leaders

• Effective and ineffective leaders

• Leadership functions and styles

• The leadership grid

• Situational leadership model

• Communications skill in improving the subordinates’ performance

Interpersonal Effectiveness

• Creating effective teams

• Delegation and empowerment

• Encouraging innovation and creativity

• Focus on results through people

• Individuals have different personalities

Motivating factors and the Role of Manager and Supervisor

• Role and Function

• Transactional analysis

• Understanding some motivating factors

• Inspiring others to work perfectly

Stimulating Improved Performance

• What is performance management

• Setting the targets

• Rewarding performance

• Poor performance

• Managing individual performance

• Ethics of managing performance

Techniques for Coaching

• Definition and benefit of Coaching

• When to do it

• Giving and receiving feedback

• Handling the difficult employees

• Managing conflict

Closing : summary and conclusion

Speaker : Twela Gunawan, SE., MM

Twela is a Professional Trainer who has extensive teaching and training experience in several large companies. He has conducted Public and In-house trainings with excellent results since 1990. A graduate of the Faculty of Economics University of Indonesia, and has attended various management trainings in Indonesia, Japan, Hong Kong, Singapore, Thailand, Philippines and Australia. He has about 20 years of working experience in some big National and Multi National Companies as General Manager, and also as a Professional Staff to Lembaga PPM. He is currently Director a Management Consulting, while teaching at the Master of Management Program at some prominent universities in Jakarta.

Date :
Wednesday, 24-06-2009 until Thursday, 25-06-2009  | 08:00 – 17:00

Venue :
The Acacia Hotel, Jakarta

Fee :
Rp 2.500.000,-

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