Training Manajemen

Tag: Customer Satisfication Measurement

COSTUMER SATISFACTION SURVEY with SPSS – (Pasti Jalan)
By August 11, 20110 Comments Read More →

COSTUMER SATISFACTION SURVEY with SPSS – (Pasti Jalan)

COSTUMER SATISFACTION SURVEY with SPSS Hotel Vue Palac,  Bandung | 21 – 22 September 2011 | 08.30-16.30 WIB | Rp 3.500.000,- (Pasti Jalan) Hotel Vue Palac,  Bandung | 26 – 27 Oktober 2011 | 08.30-16.30 WIB | Rp 3.500.000,- Hotel Vue Palac,  Bandung | 21 – 22 Desember 2011 | 08.30-16.30 WIB | Rp 3.500.000,- […]

Posted in: Bandung, Communication Skills
Customer Satisfication Measurement
By March 20, 20110 Comments Read More →

Customer Satisfication Measurement

Customer Satisfication Measurement Hotel Ciputra- Jakarta | Tuesday 26 th April 2011 |Pk 09.00 – 17.00 | Rp. 1.500.000,- Cara Cepat Mengukur Kepuasan Pelanggan Outline : Apa itu Kepuasan Pelanggan ? Apa Faktor – faktor pemenuhnya? Bagaimana Mengukurnya? Quatitatif & Qualitatif  kah? Cara mengukur satisfaction & service quality Cara menggunakan t-test korelasi & regresi Membuat […]

Posted in: Communication Skills, Customer Service