EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – (Pasti Jalan)

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY

Hotel/Office Building, Jakarta | 18 Juli 2012 | Rp. 1.300.000,-

A receptionist plays an important part in company because she is a representative of company image. Through receptionist, customer for the first time recognize how well company’s professionalism. Therefore, good ethics and good technique in accepting customer are becoming compulsion which must have by receptionist.

Program Objectives :
After this workshop, participants are expected to:

• Understand his/her role in organization
• Know how to facing and serving customer, either directly or indirectly
• Having motivation in running his/her role better.

Materi

1. Role of Receptionist
2. Rapport Building
3. Presentation Skills
4. Analog Marking
5. Meta communication
6. Listening skills
7. Professional Telephone skills
8. Inner Communication skills

Durasi
Lama Pelatihan adalah 1 hari

Waktu dan Lokasi :

• 01 Juni 2012
• 18 Juli 2012

Investasi

Metode Pelatihan

1. Pemaparan materi menggunakan  modul yang disesuaikan dengan output/ tujuan pelatihan ini.
2. Penyampaian materi diberikan dengan metode pengalaman, sehingga dapat sesuai dengan kondisi lingkungan kerja di perusahaan Anda.
3. Pemaparan materi menggunakan media Visual, Auditory, dan Kinestethic peserta.
4. Penyampaian materi selalu dibawakan dengan pendekatan Spiritual dan Emotional.
5. Penyampaian materi untuk menciptakan persepsi baru yang dapat  merubah mindset dan pemahaman peserta pelatihan.

Games, Role Play, Group Discussion, Case Study, Simulation, Assignment

Peserta

Receptionist, telephone operator, secretary

Fasilitator

Liswandi, S.Pd, MM.

Praktisi HRD dan akademisi yang telah berpengalaman belasan tahun mengajar dan memberi pelatihan. Sekarang aktif sebagai Executive HRD Officer pada sebuah Perguruan Tinggi di Jakarta. Beliau mendalami bidang SDM dan sekarang sedang menyelesaikan program doctor (Ph.D) in Human Resource Management di Universiti Selangor (UNISEL), Malaysia.

Susunan Acara
08.30 – 09.00 Pendaftaran dan registrasi peserta
09.00 – 10.30 Materi/ Sesi I
1. Role of Receptionist
2. Rapport Building
3. Presentation Skills
4. Analog Marking
10.30 – 10.45 Rehat
10.45 – 12.00 Materi/ Sesi II
1. Meta communication
2. Listening skills
3. Professional Telephone skills
4. Inner Communication skills
12.00 – 13.00 Rehat – makan siang
13.00 – 15.00 Unit assesment dan presentasi kelompok
15.00 – 15.15 Rehat
15.15 – 16.00 Evaluasi presentasi kelompok.
16.00 Penutupan acara hari pertama

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