QUALITY CONTROL OF TRAINING

QUALITY CONTROL OF TRAINING
Swiss-Belhotel/Hotel Harris, Jakarta * | November 1st, 2011 | Rp. 2.450.000, –  (Full Fare)

Identify core instructor competencies, evaluate the effectiveness of instructors, subject matter experts and TQM facilitators.  Diagnose training program deficiencies and develop strategies to improve training.  Monitor and evaluate existing training with trend analysis and identify and implement quality improvement measures.

LEARNING OBJECTIVES

At the end of the training, the participant will be able to:

1. How to monitor and evaluate existing training programs for quality
2. Identify how to maintain training program effectiveness
3. How to find mentors in your training department
4. Assess the quality of an instructor’s skills
5. Create a performance plan to improve an instructor’s skills
6. Use coaching and counseling techniques to improve an instructor’s skills

Methods:

• Lecturettes
• Discussions
• Case Studies
• Role Plays
• Action Plans

WORKSHOP CONTENT

1: What is Effective Instruction?

• Identify  core instructor competencies
• Evaluate current staff performance
• Coach and develop trainers to eliminate deficiencies
• Keep up to date with new training skills
• Workable instructor performance planning
• How to conduct a training department audit
• How to evaluate on-the-job instruction
• How to evaluate quality facilitators and subject matter experts (SMEs)

2: Improving Instructional Technique

• Evaluate  aspects of your training style
• How to build retention
• 50-50 training – talking isn’t training
• Use adult learning concepts to enhance learning
• Five steps of adult learning
• Match your training style to adult learning needs of the group

3:  Diagnose Training Deficiencies Correctly

• Is the deficiency a training issue?
• Did learning take place?
• How to evaluate the content of training
• Were the right methods used?
• What other factors influence successful training?
• How to design an effective training evaluation instrument

4: Improving Instructional Design

• Develop trainee materials that work
• Develop exercises and activities
• Create “discovery learning” in your activities
• Create inventories, skill practice and multi-part exercises
• How to develop effective case studies
• Use a checklist to develop complete handouts

5: Monitor and Evaluate the Results of Existing Training

• Evaluate trainee reactions
• Use trend analysis to evaluate and use feedback from participants
• How to tell if participants use new skills after training
• Measure bottom-line results effectively
• Tips to get the most from each training dollar
• How to measure the cost effectiveness of your training
• How to measure the cost of training vs. not training

6: Quality Improvement Measures for Training

• Are you asking the right feedback questions?
• What to do if training didn’t work
• How improve your organization’s training programs
• How to involve supervisors to extend the results of training
• Are improvement measures worth doing?

Workshop Leader :

Bambang Haryanto

Bambang Haryanto ialah instruktur dan konsultan independen pada berbagai Training Center, organisasi bisnis dan lembaga, antara lain pernah untuk BCA Group, Salim Group, Bank Tamara, Gajah Tunggal Group, Dharmala Group, Sampoerna Group, Tiga Raksa Group, Modern Group, Napan Group, Lippo Bank, BDNI, dan Bank Artha Graha. Ia memulai karirnya dengan bekerja di berbagai hotel internasional selama empat setengah tahun, bidang sales dan pariwisata selama dua tahun sebelum menjadi dosen di Universitas Terbuka selama enam tahun. Selain menjadi dosen, ia juga bertanggung-jawab serta memimpin banyak satuan tugas untuk menyelesaikan berbagai tugas manajerial dan pengembangan dalam bidang penyelenggaraan pendidikan tinggi.

Tahun 1989, ia memulai bekerja di Divisi HRD dan Training Center BCA sebagai instruktur program-program manajemen dan pengembangan diri. Ia pernah menjadi Kepala Pelaksana Harian BCA Training Center selain menjadi Koordinator Program Pengembangan Manajemen. Ia juga telah berhasil menyusun, mengembangkan dan menyelenggarakan berbagai pelatihan untuk BCA Training Center.

Tahun 1993, ia memulai karir sebagai instruktur dan konsultan yang bekerja secara mandiri untuk berbagai organisasi bisnis dan lembaga. Hingga saat ini ia telah menyelesaikan dengan baik lebih dari seribu kali berbagai jenis program pelatihan dan konsultasi.

Bambang mempunyai ijasah Master of Education dari Simon Fraser University Canada (1989), Sarjana Pendidikan dari Universitas Negeri Jakarta (1983), dan Diploma III Perhotelan (1978).  Selain itu ia juga sangat berminat dan sering mengikuti berbagai seminar dan pelatihan yang berkaitan dengan manajemen umum, manajemen strategik, manajemen operasional, kepemimpinan, penjualan, pemasaran, UKM, dan pelayanan prima.

Fee:

• Rp. 1.750.000, –  (Registration 3 person/more; payment before October 25th, 2011)
• Rp. 1.950.000, –  (Reg before October 18th, 2011; payment before October 25th, 2011)
• Rp. 2.450.000, –  (Full Fare)